Order & Delivery
How long does the delivery take?
Estimated shipping time may vary between 12 and 20 days.
Note that delivery times may be longer than usual when the parcel reaches the destination country if unexpected delays occur when handed over to the local postal service.
Can I change / cancel an order?
We aim to honor all change or cancellation requests but is not guaranteed. If you contact us before the products are shipped, there is a higher probability for successfully changing or cancelling the order per request.
Why haven’t I received an order confirmation?
Check that the email address you have used to place your order is correct – this is the most common cause of not receiving your order confirmation. It may also be that your e-mail provider has a spam filter that blocks certain emails so be sure to check that folder as well. If your transaction is successful and funds deducted from your account, you can contact us to verify and confirm your order was successful in the system.
Contact us in : email@example.com
Where is my order?
Orders placed aim to be shipped within the next business day (during high volume sales periods dispatch can be longer). In the event that a product you ordered is out of stock, you will be informed by support by email.
If you have not received your order within 22 working days after getting a shipping notice from us, please contact support : firstname.lastname@example.org
Payment & Security
What payment methods do you accept?
Most major payment methods are offered but can vary for certain markets. At checkout you will be able to see the available payment methods to choose from for your market (e.g., credit card (MasterCard, Visa), PayPal , Bank transfer).
Was my payment successful?
For security reasons, the payment process includes several verification stages. The sum owed for your order will be withdrawn from your bank account after the order and the payment have been processed and approved. In the event that no payment is received after submitting the order, RC Watch may automatically cancel your order without notification.
In which currency are the payments made?
All prices include 20% or local VAT in EU countries (where applicable). These prices do not include possible duties and taxes, which are either added or deducted at the checkout.
RC Watch is not responsible for the currency exchange rates used by your bank or credit card company when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company.
No additional charges apply, except those listed in your basket after completing your purchase. You can pay for your products with your credit or debit card. The amount will be withdrawn from your account immediately after the order is placed.
Is my payment information safe?
Your transaction and payment details are handled by ips-payment, our secure payment service-provider that upholds strict banking standards. Your credit card details are sent directly to the bank and cannot be read or accessed by any other parties than your bank (not even RC Watch).
Which items on your site qualify for free shipping?
RCWATCH.SHOP offers free shipping on every item on our website, at any quantity.
Are there any minimums?
There is not a minimum amount that you need to spend to be eligible for free shipping
What kind of shipping does this include?
All items will be shipped via standard ground service, usually “local Post”
What if I need to get my items faster?
You will have the option for express delivery, however you will be responsible for 100% of the additional shipping costs. Please contact the Support Team if you would like a quote on express and fast shipping!
Will I receive tracking information?
Yes, you will be emailed a tracking number shortly after the package has been shipped. Tracking numbers will usually give you an estimated delivery date. The time of day the package will be delivered depends on your normal neighborhood delivery time.